Skip to content
Deftware

Privacy PolicyDeftware

Who we are

Deftware (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, applications, and ERP services (the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal information

  • Full name
  • Email address
  • Phone number
  • Company name
  • Billing and payment information
  • Account login credentials

Business & ERP data

  • Data entered into the ERP system (customers, invoices, products, transactions, etc.)
  • Configuration and usage data related to your instance

Technical information

  • IP address
  • Browser type and version
  • Device information
  • Log files and usage statistics

How We Use Your Information

We use the collected information to:

  • Provide and operate our ERP and SaaS services
  • Create and manage your account and ERP instance
  • Process subscriptions, payments, and invoices
  • Provide customer support and technical assistance
  • Improve our services and user experience
  • Send service-related communications (e.g. updates, security notices)

Data Hosting and Storage

  • Your data is stored on secure servers.
  • Each customer has a logically isolated ERP instance.
  • We apply industry-standard security measures to protect your data.

Data Sharing and Disclosure

We do not sell your personal data. We may share data only in the following cases:

  • With trusted third-party service providers (payment gateways, hosting providers) strictly for service operation
  • When required by law or legal process
  • To protect the rights, security, and safety of Deftware and its users

Data Retention

  • We retain your data as long as your account or subscription is active.
  • After subscription termination, data may be retained for a limited period for legal, billing, or backup purposes, then permanently deleted according to our retention policy.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Access controls
  • Encrypted communications (HTTPS)
  • Regular system monitoring and backups

However, no system is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

Requests can be made by contacting us at the email below.

Cookies

Deftware may use cookies and similar technologies to:

  • Maintain sessions
  • Improve website functionality
  • Analyze usage patterns

You can control cookies through your browser settings.

Third-Party Services

Our Services may contain links or integrations with third-party services. We are not responsible for the privacy practices of those third parties.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Privacy Policy · Deftware